Privacy policy

Marley is an eCom expert that answers your questions on WhatsApp. This page says what Marley collects, why, and how you can have it deleted.

What Marley collects

• Your Google account name, email address and profile picture, when you sign in with Google. Marley asks for the openid, email and profile scopes only.
• Your brand details: brand name, website, and the names, phone numbers and roles of the people you add.
• Your WhatsApp messages to Marley and Marley's replies, including photos, documents and voice notes you send.
• Read-only data from the tools you connect, such as your Shopify store, ad accounts and email tools. Marley never changes anything in them.

How Marley uses it

Marley uses this data to answer the questions you and your team ask, to send the alerts you ask for, and to run and secure the service. Marley does not sell your data and does not use it for advertising.

Who processes it

Marley runs on Google Cloud. Messages travel through Meta's WhatsApp Business platform. Connected data is copied by Fivetran into your own private dataset. AI models process your questions together with the data Marley needs to answer them. Each brand's data is kept separate from every other brand's.

Google user data

Marley uses Google sign-in only to identify you. It reads your name, email address and profile picture, and nothing else from your Google account. If you connect Google Ads, Marley uses read-only access to your ad account data to answer your questions, and nothing else.

Retention and deletion

Marley keeps your data while your brand is active. Ask to delete your brand and Marley deletes your brand's dataset, connections, conversations and memories, and removes your sign-in record.

Contact

Contact Marley by message in your WhatsApp chat with it.